How language handling works
The assistant detects the language the customer writes or speaks in and replies in the same one, drawing on your content even if that content is only in English. You can also set rules, such as always replying in English for contracts, or offering a human in a particular language.
Where to be careful
Translated product names, prices and policy terms should be checked, since a small translation error can change meaning. Voice agents are more sensitive than text: accents and mixed-language speech are harder to recognise than typed text, so test voice in each language you plan to support.
ForceMX customer service agents answer in English, Chinese, Malay and more, using the client's own information.