Thinking of hiring customer service staff?
Answer every customer in seconds instead.
AI agents answer your website chat, WhatsApp, email and phone calls instantly, in your customers' language, using your own information. They solve the common questions, book appointments and pass anything sensitive to your team with the full conversation attached.
Free 30-minute call. No commitment.
- Customer service officer
- Receptionist
- Call centre agent
- Support admin
A service team vs ForceMX Customer Service
Everything Included
One department, one monthly fee. Every item below is part of it, with no add-ons.
Website chat
A chat assistant trained on your services, prices and policies, answering in your brand voice.
WhatsApp assistant
Customers message your WhatsApp Business number and get a correct answer straight away.
AI voice agent
Answers calls, takes messages and books appointments. No hold music, no missed calls.
Email inbox handled
Emails sorted, answered or drafted for approval, so your inbox stops piling up.
Bookings and reminders
Appointments booked into your calendar, with reminders that cut no-shows.
Order and status updates
Customers check their order, booking or case status themselves, any time.
English, Chinese, Malay and more
Every customer is answered in the language they write or speak in.
Smooth hand-off to your team
Clear rules for when a person takes over, with the full conversation so nobody repeats themselves.
Help centre
An FAQ and help centre that stays up to date as your answers change.
Customer feedback
Short satisfaction surveys after each conversation, so you hear about problems early.
Quality checks
Conversations reviewed every week and any weak answer fixed.
Service reports
Volumes, top questions, response times and satisfaction, every month.
Done For You Or Do It Yourself
Pick the way that suits your team, or mix both. We help you decide on the call.
Done For You
RecommendedWe run the department for you.
- Our AI agents and specialists handle your chats, calls, emails and bookings every day
- You approve what matters, we take care of the rest
- A monthly report on what was done and what it achieved
- One point of contact, reachable on WhatsApp
Do It Yourself
We build it, your team runs it.
- The AI system set up inside the tools you already use
- Your team trained through AI School
- Playbooks for every workflow, so nothing depends on one person
- Support and improvements after launch
How It Works
Free call
Tell us how the work gets done today. We show you what we would take over and how.
Your plan
A clear plan of what is included, which tools we use and what changes for your team.
Set up
We set up the AI and connect it to your tools. You approve everything before it goes live.
Run and improve
The department runs every day. You get a monthly report, and we keep making it better.
Who It's For
- Companies about to hire more customer service or front desk staff
- Teams answering the same twenty questions all day
- Businesses missing calls and WhatsApps after hours
- Companies whose customers wait hours for a reply
Built for Singapore companies with 10 or more staff, from growing SMEs to large teams.
Questions
Will customers know they are talking to AI?
We recommend being open about it, and most customers do not mind when they get a correct answer in seconds. The agent hands over to a person whenever a customer asks or a case needs it.
What if the AI gives a wrong answer?
The agent only answers from information you approve, with guardrails on what it can and cannot say. We test it on real past enquiries before launch and review conversations every week after.
Does it work with our WhatsApp and phone number?
In most cases, yes. We connect to your WhatsApp Business number and can route your phone line to the voice agent.
Does this replace our current service team?
It can take over most of the routine work. Many companies keep a smaller team for complex cases and let the AI handle the rest, around the clock.
Before you hire customer service staff, talk to us.
In a free 30-minute call we look at how the work is done today and show you exactly what we would take over. No commitment, no sales deck.